Terms and Conditions | Bodacious Coffee Roasters

Terms & Conditions

Returns & Refunds

Customer satisfaction is of prime importance to us, and we provide you with a 100% money back guarantee. If for any reason you are not satisfied with your order, you can return it to us, with an explanation as to why the product has failed to meet your expectations.

Or however, should a product be damaged or faulty at the time of delivery, please contact us [email protected] Please supply your order ID number from your original confirmation email, a description and photos of the damage or defect, along with your e-mail address and phone number.

We will refund the amount of your order, provided that you return at least 85% of the original item’s weight in original packaging.

The original shipping fee may or may not be included in the refund based on assessment of the refund claim.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, is damaged or reasons not due to our error

Any item that is returned more than 30 days after delivery

Incorrect Items

If you have received an incorrect order, please reach out to us within 14 days of receiving your delivery along with your receipt.

Refunds (if applicable)

For all refund requests, please contact our team at [email protected]

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your items to:

Bodacious Coffee Returns
112 Lewis Road,
Wantirna South VIC 3152

Shipping

To return your product, you should mail your product to:

Bodacious Coffee Returns
112 Lewis Road,
Wantirna South VIC 3152

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.